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FAQ

Q: What is Glamping?

Glamping, also known as luxury camping, allows guests to get outside and enjoy the great outdoors without the hassle of traditional camping. With Luxury amenities in an outdoor setting,  glamping is where luxury meets simplicity.

Q: Do I need a reservation to Glamp?

Yes! Please make a reservation with us at 

https://stargazerstaysglamping.com/

Please be aware that our tents fill up fast! 

You may also book through Airbnb and VRBO. 

Q: Cancellation Policy?

Stargazer Stays Glamping Village offers a full refund if you cancel within 48 hours of your stay. 

Q: Check In and Check out times?

Check In is 4:00 PM 

Check out is 10:00 AM

Q: Is there parking onsite?

We have a parking location along the perimeter of our site. You may park up to 2 vehicles per tent reservation.

Q: Is Alcohol permitted?

Yes, alcohol is permitted. You must be 21 years of age to consume alcohol. Please drink responsibly. 

Q: Is Smoking permitted?

Stargazer Stays Glamping is a non-smoking property due to our high fire risk. Guests who smoke in tents or on tent platforms will be automatically charged a minimum $300 cleaning fee to properly remove, clean, and replace all furnishings and tent materials. Smoking includes cigarettes, cigars, cannabis, and e-cigarettes.

Q: Can I bring my pets?

YES pets are allowed for NO additional fee!

 

Q: Can we bring our own firewood?

Our Galileo Tents will be stocked with a complimentary firewood bundle. You may bring your own firewood. Firewood will also be available for purchase at The Heavenly Roast or our online store

Q: How is the cell coverage, and will there be wifi?

During your stay we have complimentary business class wifi,  and good cell service for all phone carriers.

Q: What do I pack?

To Bring: 

We’d recommend packing hand sanitizer, bug spray, comfortable clothing for lounging, toiletries, warm layers for cool nights, ear plugs for lighter sleepers (As with every community there can be light noise from other glampers), a flashlight for nighttime strolls, and a cooler for drinks (our larger tents have a small refrigerator). If cooking our smaller tents do not come equipped with cooking utensils or pots and pans. We also suggest trash bags, and paper towels. Bicycles, and electric bikes are permitted on site.  

Not to Bring: 

Please do not arrive with your own tents, fire pits, personal BBQs, RVs or Campers (we cannot accommodate them). We do not allow recreational vehicles such as dirtbikes, quads or motorized vehicles in the glamping village. Please be respectful to other guests. The goal is to provide a peaceful stay for all glampers.

Q: How safe is camp?

Our glamp staff is available and monitoring 24 hours a day. There will be on-call contact sheets available upon check-in should an issue arise. We’re here to make your glamping experience comfortable, safe, and relaxing! Quiet hours are enforced after 10 PM.

Q: How far away is the entrance to the Great Smoky Mountains National Park?

There are many entrances to the park from our location. The closest entrance is a “back” entrance to the park and is 3 miles from the glamp ground.

Q: What is the closest Airport?

The closest is McGhee Tyson Airport in Knoxville, TN. It is about 28 miles or 43 minutes by car.

Q: Can I lock the tent?

Yes! 

Q: Do the tents have air conditioning?

Yes – we want to provide a luxury and comforting stay. Each large tent has it’s very own mini-split wall unit.

Q: Do you have a pool/hot tub?

We have a 7-person communal hot tub. Unfortunately, there isn’t a pool. If you are looking for a place to cool off, there is a popular place called Metcalf Bottoms only a couple miles up the road.

Q: Is there a minimum night stay?

Mid-week 1 night, Holiday weekend 3 nights, Non-holiday weekends 2 nights

Q: Do you have any discounts?

Returning guests will receive 10% off during their next stay. Blackout dates apply.

Q: Are kids allowed? Do you have bedding for a baby?

Kids are most definitely allowed. We do not provide bedding for a baby. Please bring your own pack n plays or visit our online store to rent a pack n play.

Q: Is there electricity?

Yes! We are thrilled to offer this amenity to our guests. There will be plenty of outlets for charging devices.

Q: Do you provide bedding?

Of course! We provide all bedding including luxuriously soft sheets, pillows, and blankets.

Q: Do you provide towels/toiletries?

Absolutely! Soft towels will be included along with limited toiletries such as shampoo, conditioner, and body wash.

Q: What is the weather like?

The summers are long, hot, and muggy; the winters are short, very cold, and wet; and it is partly cloudy year round. Over the course of the year, the temperature typically varies from 31°F to 88°F

Q: What do I do if I left something behind?

We ask that each guest do their very best to not leave anything behind. We do know that this can happen, and we ask that our cleaners leave the item(s) in our storage shed.

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